Professional Summary
Dedicated IT Specialist and aspiring Full Stack Web Developer with expertise in network architecture,
system administration, and cloud computing. Currently working at Connect Services since 2022, managing
IT infrastructure while developing advanced web development skills. Completed Full Stack Web Development
certification from Amazon via Coursera (2025). Strong background in leadership, having trained 40+ employees
and managed technical projects. Passionate about leveraging technology to solve complex business problems
and drive operational efficiency.
Professional Experience
2022 - Present
IT Specialist
Connect Services, Jeddah
- Application Management & Support for enterprise systems
- Network Architecture & Security implementation and maintenance
- Cloud Computing & Virtualization solutions deployment
- Troubleshooting & Technical Support for complex IT issues
- IT Project Management and cross-functional team coordination
- Completed Coursera Full Stack Web Development certification from Amazon (ID: QKGW1F0N9US9) in 2025
2019 - 2022
Sales Representative
Connect Services, Jeddah
- Provided solutions to customers by recommending optimal products and services
- Managed and maintained sales and feedback dashboards using data analysis
- Created and maintained spreadsheets to track sales efficiently
- Led weekly meetings in Jeddah, contributing to team collaboration
- Successfully trained over 20 iPro's and 20 carrier employees
- Streamlined stock ordering process and provided support to Apple certificate trainers
2017 - 2019
Sales Representative
AlHaddad Telecom, Jeddah
- Demonstrated strong leadership skills as team leader, resolving store issues
- Provided exceptional customer service and valuable consulting to meet customer needs
- Ensured effective merchandising to enhance product visibility and sales performance
- Built problem-solving and communication skills essential for web development
Education
2025
Full Stack Web Development Certification
Coursera - Certified from Amazon
Comprehensive certification program covering full stack web development technologies and best practices,
completed alongside IT specialist role.
Certificate ID: QKGW1F0N9US9
2023 - 2024
Professional Development Certificates
Coursera Platform
Completed specialized courses to enhance technical and digital marketing skills:
- From Excel to Power BI (July 2024) - Data analysis, business intelligence, and Microsoft Power BI expertise
- Search Engine Optimization (SEO) with Squarespace (August 2023) - SEO optimization, content management, and web analytics
2014 - 2021
Bachelor of Geographic Information Systems
King Abdulaziz University, Jeddah
Strong foundation in analytical thinking, spatial data analysis, and technical problem-solving -
skills that translate excellently to web development and IT systems management.
Key Achievements
2022-2025
Leadership & Training Excellence
Connect Services & AlHaddad Telecom
Successfully trained over 40 employees (20 iPro's and 20 carrier employees), demonstrating
exceptional leadership and knowledge transfer capabilities while transitioning into IT specialty.
2025
Professional Development
Career Advancement
Successfully transitioned from sales to IT specialty while maintaining full-time role,
completing advanced certification and building comprehensive web development skills.